Summary

The customer needed a broken bathroom door handle replaced in Wainuiomata, Lower Hutt. They requested a new handle and installation, and noted the option for labour-only or an all-in price. Two offers came in; the customer accepted a $100 labour offer and arranged to pay on Wednesday. The work progressed from an initial quote to confirming the accepted offer, then organising a time to remove the damaged handle and fit the replacement. Because the accepted offer was labour-only, the installer offered to purchase the new handle if required and be reimbursed later, which suited the customer’s timing. The task was completed and a 5‑star rating was recorded.